Return Policy

At zafroshop.com we want you to love what you buy! But if you don't or if the item is unsuitable, we offer a simple "Free Returns" policy. The product you return must be in new, unassembled and unused condition and in the original packaging. Customer satisfaction is our goal, so we kindly ask that you return your purchase the same way you received it to ensure a free refund.

If your order has not been shipped, we will arrange a full refund. If the order is already in transit, we need to contact the shipping company to recall the order and arrange a full refund for you.

30-day guarantee

We want every item to be a perfect compliment for your home. You can request a return or exchange within 30 days after delivery if you feel the item doesn't satisfy your home decor. 30-day returns must with the original contents attached and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.

Please keep the following in mind when preparing your purchase for return:

  • Include only the items for which the prepaid return slip was provided.
  • Include all manufacturer's original packing materials, manuals and accessories.
  • Complete and include the return slip.
  • Place the provided prepaid shipping label on the package.
  • Give the package to your local carrier or drop it off at any carrier location.
  • If your purchase does not include a return slip it may cause delays during the refund procedure.
  • Note: The original shipping charges (if) incurred on your purchase are not refundable as part of your return.

zafroshop.com reserves the right to refuse a refund on a returned item if:

  • The item that has been returned does not match the original item shipped to the customer.
  • The returned item is missing parts or the original products packaging.
  • The returned item was damaged during the return shipment due to improper or insufficient packaging.
  • The item being returned has been obviously heavily used (such as lime scale buildup in a water cooler).
  • The item being returned has been assembled in a way that would impede proper packaging for return shipping.

if your product is damaged or defective, please contact us , we will work with you to find the best solution.

Refund

When you place an online order, we authorize your credit card to make sure sufficient credit is available. We can only issue refunds through the original method used to pay for the order. Depending on your credit card provider, it may take up to 10 business days for the refund to be reflected in your balance. If the original payment method is no longer available, we are happy to issue store coupons equal to the refund amount.

Delivery

We do not provide recycling or shipment services for old and second-hand furniture.

If you think your product is not suitable, you can return your product within 30 days from the date of delivery. To start a return, please contact us and initiate a return request.

Please note: Please ensure that the product is brand new and unused. All returns must be made using the original packaging.